Managing Conflict

Navigating conflict is one of the most important skills a manager can develop, especially as they work to create collaboration, innovation, and collaboration across their diverse teams. In this session, we will learn how to engage in healthy conflict across differences.

Learning Objectives

• What the conflict spectrum is and what makes conflict healthy or unhealthy 
• How DEIB work and identity issues may lead to conflict 
• How to address conflict as it arises 
• When to use restorative dialogue after unhealthy conflict takes place